Shipping policy

Order Processing

• Order Cut-off Time: 11:00 AM (AEST), Monday to Friday
• Processing Time: 1–2 business days (Monday to Friday)

Orders placed before 11:00 AM (AEST) on a business day will begin processing the same day where possible. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Delivery Timeframes

Once your order has been dispatched, delivery typically takes 3–7 business days (Monday to Friday), depending on your location.

Shipping Costs

We offer flat-rate shipping of $100 Australia-wide on all fireplace units.

Delivery Information

To ensure your fireplace arrives safely, we use professional freight carriers. Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to monitor your shipment.

Please note that someone may be required to be available at the delivery address to accept and inspect the goods upon arrival.

Missing or Damaged Items

Please inspect your order as soon as it arrives. If you notice any damage to the packaging or the product, please note it on the delivery receipt before signing, or refuse the delivery if the damage appears significant.

Any missing or damaged items must be reported to info@eximintl.com.au within 24 hours of delivery. Please include your order number, a description of the issue, and photographs of the packaging and product to assist us in resolving your claim as quickly as possible.