Terms & Conditions
Terms and Conditions
Effective Date: 6 August 2026
These Terms and Conditions ("Terms") govern your use of au.haloobrands.com ("the Website") and your purchase of products from Exim International (Australia) Pty Ltd ("we", "us", "our", or "the Company"). By browsing or placing an order through the Website, you agree to these Terms.
1. Business Details
Exim International (Australia) Pty Ltd
ABN: 88 104 193 295
Website: au.haloobrands.com
For all customer service enquiries, please contact us through the contact details provided on the Website.
2. Use of the Website
2.1 Eligibility
You must be at least 18 years old to place an order. By placing an order, you confirm that the information you provide is accurate and complete.
2.2 Account Responsibilities
If you create an account on the Website, you are responsible for keeping your login details secure and for all activity under your account.
2.3 Prohibited Conduct
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Website
- Interfere with the proper functioning of the Website
- Scrape, copy, or redistribute content from the Website without our permission
- Submit false, misleading, or fraudulent information
3. Orders and Contract Formation
3.1 Placing an Order
When you place an order through the Website, you are making an offer to purchase the selected products. We accept your offer when we send you an order confirmation email. Until that point, no contract exists between you and us.
3.2 Pricing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct errors in pricing or product information. If an error is identified after you place an order, we will notify you and offer the option to confirm your order at the correct price or cancel it for a full refund.
3.3 Payment
We accept the payment methods displayed at checkout. Payment is processed at the time of order confirmation. If payment fails or is reversed, we may cancel your order.
3.4 Stock Availability
We aim to keep product availability accurate. If a product you have ordered is out of stock or unavailable, we will notify you and offer a full refund or an alternative product where possible.
4. Shipping and Delivery
Order Processing
- Order Cut-off Time: 11:00 AM (AEST), Monday to Friday
- Processing Time: 1–2 business days (Monday to Friday)
Orders placed before 11:00 AM (AEST) on a business day will begin processing the same day where possible. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Delivery Timeframes
Once your order has been dispatched, delivery typically takes 3–7 business days (Monday to Friday), depending on your location.
Shipping Costs
We offer flat-rate shipping of $100 Australia-wide on all fireplace units.
Delivery Information
To ensure your fireplace arrives safely, we use professional freight carriers. Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to monitor your shipment.
Please note that someone may be required to be available at the delivery address to accept and inspect the goods upon arrival.
Missing or Damaged Items
Please inspect your order as soon as it arrives. If you notice any damage to the packaging or the product, please note it on the delivery receipt before signing, or refuse the delivery if the damage appears significant.
Any missing or damaged items must be reported to info@eximintl.com.au within 24 hours of delivery. Please include your order number, a description of the issue, and photographs of the packaging and product to assist us in resolving your claim as quickly as possible.
6. Product Information
6.1 Product Descriptions
We make every effort to ensure product descriptions, images, and specifications on the Website are accurate. However, colours and details may vary slightly due to screen settings and display differences. If a product does not match its description, you may be entitled to a remedy under the Australian Consumer Law.
6.2 Product Changes
We reserve the right to update product designs, packaging, or specifications without prior notice. Such changes will not affect products you have already purchased.
7. Promotions and Discount Codes
7.1 Discount Codes
Discount codes are subject to the terms specified at the time the code is issued. Codes may have expiry dates, minimum spend requirements, or product restrictions. Codes cannot be combined unless stated otherwise.
7.2 Promotional Pricing
Promotional prices are available for a limited time and may end without notice. We reserve the right to cancel or modify promotions at any time.
8. Intellectual Property
All content on the Website, including product images, descriptions, logos, branding, and design, is owned by or licensed to Exim International (Australia) Pty Ltd. You may not copy, reproduce, distribute, or use any content from the Website without our written permission.
9. Privacy
We collect and handle your personal information in accordance with our Privacy Policy, which is available on the Website. By placing an order, you consent to the collection and use of your information as described in the Privacy Policy.
10. Limitation of Liability
To the extent permitted by law, our liability for any claim arising from your use of the Website or purchase of products is limited to the price you paid for the product. We are not liable for any indirect, incidental, or consequential loss or damage.
Nothing in this section excludes or limits liability that cannot be excluded under the Australian Consumer Law.
11. Governing Law
These Terms are governed by the laws of Australia. Any dispute arising under these Terms will be subject to the jurisdiction of the courts of Australia.
12. Changes to These Terms
We may update these Terms from time to time. Changes will take effect when the updated Terms are published on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
